Refund Process

When you initiate a return, it’s important to know how the refund process works. Here’s a step-by-step overview:

1. Initiate a Return: To start the refund process, you must first initiate a return by contacting our customer support team. Ensure you have your order number and reason for the return ready.
2. Return the Item: Once your return request is approved, you will receive instructions on how to send the item back. Make sure to follow these instructions carefully to ensure your return is processed smoothly.
3. Inspection of Returned Item: After we receive your returned item, our team will inspect it to confirm that it meets our return policy conditions. This includes checking that the product is in its original condition, unopened, and unused (unless it was defective).
4. Processing the Refund: If the returned item is approved, we will process your refund. This typically involves reversing the charge to the original payment method used for the purchase.